MakeMyTrip India — unethical charge

Address:

Gurugram

I had booked a flight ticket from Bangalore to Bhubaneswar for 14 Dec 2020. However, I had to change my travel plans and I had raised a date change request on 9 Dec 2020 for 13 Dec 2020. My ticket bearing booking ID NF[protected]. I made the payment of the fare difference and got a message that the MMT team will call me within 6-8 hours. I didn't get any call from them. After waiting for 12 hours, I started looking for customer care numbers on the MMT app. All I got was a stupid chat bot that does not know anything. I had DM discussions on Twitter as well. No one bothered to call me back. After trying a lot of phone numbers, finally I could connect to the customer care. I had already made the payment of the difference amount of 3624 in the fare. Yet they asked me to pay the fare difference amount for today's fare that is 1437. That is totally unfair when they were supposed to call me from their side. However, they did not bother to call me and confirm my date change and send me the update itinerary. I am attaching are the screenshots of the booking and payments for date change. MakeMyTrip is a pathetic unprofessional portal that makes customers pay for their lethargic attitude towards business. I want the refund of the extra amount that I have paid and I expect an apology for the time and efforts I have wasted.