MakeMyTrip India — Unfair charges Cab Booking id NC[protected]


HI Team,

I had booked cab from Pune to Shirdi for Travel on 19th June and here is my experience below :-
1) The cab sent was Hyundai Xccent and I can say it was not sanitized at all as there were lots of mosquitoes and we kept complaining to the driver regarding this. (was having fever because of this and that's why I complained after 2 days)
2) The year of manufacturing was 2017 while on your website it was mentioned the car year make will be 2020 or newer.
3) There were unfair charges which were not written on MMT platform while other service providers provided complete information as I had to pay extra Night Charges and Driver charges for the services provided which I was assuming was already received by MMT given I had mentioned the timings for cab.

I checked the policies specified by you multiple times and there the above charges are not mentioned anywhere, so please tell me why I had to bear this without giving any prior intimation or knowledge.

I am taking this to social media if you guys will not take any action.
Refer the attached screenshots.
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