MakeMyTrip India — Unreasonable settlement of refund

Address:[email protected]

Dear sir,

Regarding the refund against cancellation for pnr no. Zt6bwa for flight from agartala to chennai was initiated because considering the date chosen mistakenly 21st october instead of 31st october 2022 and after immediate contact with indigo customer care confirmed the total refund of rs. 8686/- (Copy of confirmation attached). But mmt has confirmed the refund amount only rs. 6936/- (Although not credited to my bank account till today) and without any reason mmt has just cheated rs. 1750/- which is more than 20% of the amount whereas indigo has confirmed the full refund just deducting rs. 100/-.
Please clarify the matter, because i am a frequent traveller having a grade of exclusive mmtblack category customer and if mmt starts deducting this type o[censored]nnecessary money just from today i have to leave mmt team for any tkt booking in future.
Regards,
Ritam ganguly
[protected]
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MakeMyTrip India customer support has been notified about the posted complaint.
Oct 13, 2022
Updated by ritamg007
Dear Sir,

Regarding the refund against cancellation for PNR no. ZT6BWA for flight from Agartala to Chennai was initiated because considering the date chosen mistakenly 21st October instead of 31st october 2022 and after immediate contact with Indigo customer care confirmed the total refund of Rs. 8686/- (copy of confirmation attached). But MMT has confirmed the refund amount only Rs. 6936/- ( although not credited to my bank account till today) and without any reason MMT has just cheated Rs. 1750/- which is more than 20% of the amount whereas Indigo has confirmed the full refund just deducting Rs. 100/-.
Please clarify the matter, because I am a frequent traveller having a grade of Exclusive MMTBLACK category customer and if MMT starts deducting this type o[censored]nnecessary money just from today I have to leave MMt team for any tkt booking in future .
Regards,
Ritam Ganguly
[protected]

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