[Resolved]  MakeMyTrip India — Unreasonably high convenience fee charge

Address:New Delhi, Delhi, 201301
Website:www.makemytrip.com

For my ticket booking id nn[protected] a convenience charge of rs. 1300 is charged.

I noticed this after paying for the ticket. The normal convenience charge is around 200-300 for each passenger. I don't understand how come its double the amount on make my trip. Its simply ripping off the customers.

You show ticket amount of 75000 and then charge 1300 convenience charge and it goes to 77, 000. Clear trip jet airways & eaze my trip have better booking deals then you with just 600 convenience charge and final amount amounting to 76, 000.

I don't understand what is the logic of charging so much convenience charge for these tickets in particular.

I am never going to book any thickets form make my trip again. As its is so misleading and has unreasonable high convenience charges. Its best to stick to eaze my trip or clear trip.

It was a very bad experience to say the least.
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sheetal,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .


Assuring you best of our services.

Team-MakeMyTrip Care
Dear Sheetal,

Greetings from MakeMyTrip!!

We are sincerely apologize for the inconvenience caused to you, however we have taken your feedback as the positive feedback and will try to implement in future. Please note that refund f INR 459 has been initiated and within 4-5 working days, It will get reflect in your bank’s account.Kindly do let us know once the refund receive d by you.

Regards

Team-MakeMyTripCare.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8084
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information