[Resolved]  MakeMyTrip India — unresponsive attitude and poor customer satisfaction

Address:	Ahmedabad, Gujarat
Website:	WWW.makemytrip.com

Id[protected]

On 25 march 2018, i booked a package tour to ladakh starting in 1st week of july, with quotation of rs. 52, 498, for 2 persons. I was coerced to pay a deposit of rs 10000.

After about two weeks i wrote to mmt informing that 4 additional persons would like to join the tour, and if they can offer any quantity discount.

I received additional quotation for rs 96, 596 without any cost breakdown. Per person. Moreover only 1 room was offered for 4 persons.

I wrote back inquiring why only 1 room was offered and to provide cost breakdown.

In response i got same quotation for several trip starting at different dates.

I wrote 3 more email messages but did not receive any response for 10 days. I got worried that my deposit is lost and wrote to mmt customer care. All i received that they had passed on my query to concerned staff. After a couple of more follow up emails from me i received a new quotation for 6 persons for rs 1, 55, 400.

This new quotation is roughly 3 times the first quotation given for 2 persons. Moreover 3 persons are accommodated in each room. And no breakdown of cost per person.

Frankly, i have lost faith in mmt in their ability to provide professional service. Though more costlier than other tour operators, i chose mmt for its size and reputation.

But the anguish mmt has put me through is not deserving and has created insecurity of a pleasant holiday.

In the circumstances, i demand return of my deposit.