[Resolved]  MakeMyTrip India — waiting for a refund since 1st august

Website:

www.makemytrip.com

Had a bus booking on 31st july of which i was informed on 30th july by the bus operator under makemytrip.
I was also sent an sms of bus being canvelled.
The no padikkal travels said they could put us on another no kerala lines but we have to pay extra.
Despite telling them that our payment is already done on makemytrip which had indirectly gone to them.
They were consistent that they can't do anything about the online payment and we have to make a fresh payment if we are desperate to travel.
Padikkal also told us that makemytrip is aware of the cancellation and that we would get a refund.
Little did i know that i have to struggle for the refund.
On 30th itself we spoke 2 agents on the makemytrip customer support toll free number.
1 was mr ujwal who said that a comment has already added by the earlier agent i spoke too that the bus has been cancelled by operator.
Pls note: agent being aware of the cancellation.
When asked about the refund mr ujwal clearly stated that he was emailing his so called senior department from where he requires an approval for a refund process to begin and also to give him 24hours.
31st we went to the padikkal office saying u put us in whichever bus u can but we r not going to pay as it is already done.
They said they need fresh payment or else we couldn't get onto the bus.
We payed fresh ready cash rs 3000 and we were put onto another bus.
1st august we call makemytrip to do a follow up and all the options have changed on the toll free number.

1 option saying we have completed our trip (Something that i don't get till date).
Paying on the spot ready cash of rs3000 and going another bus not booked under makemytrip can't be classified as completed

Don't forget we had already done an online payment via debit card.

So basically we have been charged extra.
I have written doo many mails till now to makemytrip agents shivam sirohi and nadeem khan
All i get in return is an automated message of 24hours waiting time, sorry for inconviencies and how the concerned department doesn't revert despite telling them it's an urgent basis.

I started fighting for my refund from aug1st and today's is august 8th.

There's is absolutely no response apart from their sorry for the inconvenience.

What makemytrip doesn't understand is ppl need their refund and not their stupid sorry.

#makrmytrip has become the new #spoilmytrip