MakeMyTrip India — Wallet balance transfer not credited to original mode of payment

Makemytrip or it's employees defraud customers money. Here's my case.

I have asked for refund of my money which was in my wallet to original mode of payment which is credit card. It was mentioned that in 4 days it will reflect in my account.

To this date and to my astonishment the money never came. When checked with Wallet, it was mentioned that it was transferred to Bank account.

I never paid thru my bank account and it was credit card. How come they transfer to Bank account when I did not have any bank account with them.

Obviously, the money is transferred to some employees or company account. I sent notice to customer support email id's but no response to this date. No phone calls made fruitful as they say due to covid minimal operations.

Hence I post it here to get resolution and make others aware of such unethical and illegal practices of staff/make my trip.