MakeMyTrip India — Wallet cancelled amount not transferred to bank

Address:	Gurgaon
Website:	www.makemytrip.com

I am Anand Kapadia. Makemytrip MMTBLACK user. I have made more than 3 International holiday bookings and number of domestic bookings with MAKE MY TRIP. due to covid 19 my booking of booking id NH[protected]amount 5755 INR). and NF[protected](AMOUNT 4709 INR) TOTAL 10464/- were cancelled. Money was returned in my MMT wallet by Makemy trip. but the actual amount credited was 12209 by MMT to wallet, though the wallet only showed 10464/-???They have made and option to transfer the amount to my original payment mode which was credit card. Upon doing so, I received email from MMT confirming the refund to my credit card. immediately i got an another email saying that since the booking was more than 6 month old I need to re submit my bank / credit card details. A link shared by MMT for submitting details is not working. The amount of 10464/- is debited from MMT wallet and not credited to my card and now the link for submitting details also does not work. Upon calling their executives, tantrums are thrown that this is a different department and I should have used the MYRA CHAT or call somewhere or email. But, none of their options work. I have also tried to use their query form but it is only for the list of booking shown in my trips section of MMT in my account. irony is that they have erased the cacncelled booking from MR trips section for which the refund was credited to wallet. UPON A LOT OF REQUEST TO THEIR CUTOMER EXECUTIVE DESCRIBING ALL THESE DIFFICULTIES SHE MADE A PROMISE THAT I WOULD GET A CALL BACK FROM mmt EXECUTIVE BUT NO RESPONSE HAS BEEN RECEIVED. It is poor for a customer to like keep begging for a refund in such a scenario... If I would not have transferred the amount to my credit card at least my money or a balance could have been stayed in wallet which I could have used later. But, the option to transfer was given by MMT and for the same reason I did transfer. And Now, No money in either wallet or in card.??? isnt it cheating ?I have attached the screenshots of messages received for refunds, resubmitting the bank details etc.