MakeMyTrip India — Wallet money not credited

I had a flight booking for Bangalore pune done with MakeMyTrip with booking id NF[protected]

Due to COVID situation the flight was cancelled and MakeMyTrip initiated the refund. I got an email confirming that the booking has been cancelled and the money has been credited to the MakeMyTrip account wallet.

The email was dated dec 9th. However despite a month having lapsed, the refund amount of Rs 4724 has not been credited.

Customer care is redirecting to chatbot and chatbot is saying your money is refunded. Not a single customer executive to talk to. This is defrauding the customer.