MakeMyTrip India — Worst trip without any support and cutting 44000 rs money for refund without any attendance to trip

Address:	Pune, Maharashtra, 411014
Website:	www.makemytrip.com

My id of booking is in1511b6s030607, booked trip to darjiling and gangtok for 6 days with rs 69, 999 rs.
The flight to bagdogra get cancelled, we called to makemytrip for alternative by train, but they said "we can not do anything for this case you have to go yourself to the destination, we can not do anything abt flight alternative or can not support to reach" also the person of make my trip "sohaib pathan" and "manisha" from accounts dept suggested to cancel the trip and will inform the refund.
From delhi airport i returned to my home, and i got mail of trip cancellation with refund of only 20, 000 rs. Thi cancellation refund amount did not informed to me and cancelled my trip themself.
Now i called to sohaib pathan and manisha, but since 7 days continuously they give same answers "we sent mail abt refund we will get back to you" but no one will call back abt th complaint.

I lost my 50, 000 rs in this trip, where i called to the hotels they give full refund to makemytrip by hotels sumit herritage at gangtok and darjiling, also spice jet gave all refund amount.

After this complaint I received only 6000 Rs as the Refund Amount.

Please verify that I have paid 69999 Rs for the trip. and I have received only 26000 as refund till now.

Also when I called to your Customer office for the details of refund, all will say that I will send you. But I have not received any mail about the details as where the money is deducted by you.

I would like to say that you have not provided any service when I was in trouble at Delhi airport, no any alternate way was given to reach destination, you can verify the call details also.

Spice jet and all the Hotels gave full refund amount to you, then why you have not given me the refund amount which you have received. also whenever I ask this question that where the money is deducted No one is answering also no any details shared. I got call from the Sumit Heritage Hotel and he told they have gived full Refund amount to Make My trip and you will receive from them.

Also I got SMS from SPice jet that the Full amount is refund as it was mistake by them. So why I have received only 26000 Rs amount as refund ? (I paid 69999 Rs for Trip) where all Money goes?? why I have not received any Refund till now????