Ref no NN2GIV3J8GV2AXMI9993
MakeMyTrip booked my mother 72 years and me on a flight from Melbourne to Delhi through Singapore airlines for Nov 1, 2022. They told us lay over at Singapore will only be for 1 hour but in fact it is for 11 hours at Singapore. After the payment and booking was done, we were told lay over is in fact for 11 hours. My mother is differently abled and aged and can’t manage without wheel chair. She is getting anxious at the very thought of 11 hours layover. I requested MMT to initiate change but they are saying no further changes possible. My flight is scheduled for tomorrow and i had been sending numerous mails to [protected]@makemytrip.com since oct 25, 2022 but till today nothing has happened, no revert received from MMT, when i call up their helpline, they say we are trying to contact Singapore airline but not yet received any revert. No one is attending to the mail inbox it seems and no senior on the floor is taking any interest in resolving the complaint. They are just trying to while away the time so that after 1st Nov they can say, sorry madam, we can’t do anything. How much time do they need to contact singapore airlines. What are the seniors in customer service department doing, why is no one attending to the mails. Pl advise them to give me the credit voucher for the flight as they have done the wrong booking by falsely stating that layover is going to be for 1 hour.
You may reach me at +[protected] or manpreet.[protected]@gmail.com Was this information helpful? | 
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