[Resolved] Makemytrip India — wrong cancellation
AbAbhimanyu jitani on Sep 19, 2018
My name is abhimanyu jitani and i have been a loyal customer to make my trip over the last few years. I must say till now i had a soothing hassle free experience with you guys but last week a big service error has been done by them which has completely alarmed me.
I had a reservation round trip scheduled between delhi and bangkok - booking id nn[protected].
My friend mr. Kunal arora also had the same flight reservation, booking id nn[protected] and he had called mmt helpdesk to cancel his reservtion; and guess what the call centre did, they cancelled my booking.
Is this the service standards they follow? How can someone cancel a booking without even verifying the name of the person? It's just a money making process for them that people book their tickets and then cancel and amend and they make profits.
I hope you can understand that how i will be feeling after having a confirmed flight booking cancelled without my knowledge and also i need to bear the charges for the same.
Complaint marked as Resolved Oct 20, 2018
[Sep 19, 2018] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response, Sep 19, 2018
Hi Abhimanyu jitani,
Greetings from MakeMyTrip.
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our management team has already checked shared the details on this.
The agent only cancelled the booking post verifying the details and you have listened to the call recordings as well.
Hence, we would not be able to take it further.
Assuring you best of our services.
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