[Resolved]  MakeMyTrip India — wrong cancellation

Address:

Gurgaon, Haryana

Hi,

My name is abhimanyu jitani and i have been a loyal customer to make my trip over the last few years. I must say till now i had a soothing hassle free experience with you guys but last week a big service error has been done by them which has completely alarmed me.

I had a reservation round trip scheduled between delhi and bangkok - booking id nn[protected].

My friend mr. Kunal arora also had the same flight reservation, booking id nn[protected] and he had called mmt helpdesk to cancel his reservtion; and guess what the call centre did, they cancelled my booking.

Is this the service standards they follow? How can someone cancel a booking without even verifying the name of the person? It's just a money making process for them that people book their tickets and then cancel and amend and they make profits.

I hope you can understand that how i will be feeling after having a confirmed flight booking cancelled without my knowledge and also i need to bear the charges for the same.

Regards,
Abhimanyu jitani