[Resolved]  MakeMyTrip India — wrong dates booked :booking id -in1b[protected]

Address:Hyderabad, Andhra Pradesh, 500004

Hi

Yesterday night {21/03/2019} @ around 1.30 am I had spoken with one Mr khajan for booking tickets.
Hyderabad to Bali
Bali to Hyderabad
By air Asia

I don't know where the mistake has happened from his end but he has booked the wrong dates as i had clearly mentioned dates from 5 th April to 12 th April

But he has given from 1st April to 12th April

Kindly revert as soon as possible

As I have already made full payment by credit card.

The agent khajan has NOT mentioned me the dates prior to booking for reconfirmation. As is the normal protocol before booking tickets for confirmation even for a movie ticket.

In spite of reaching out so many times to customer call service including immediately after hanging up my call with mr khajan after booking tickets just to confirm the dates from my end.

I did not get any feedback

Help as soon as possible

Thanks
Was this information helpful?
No (0)
Yes (0)
May 2, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
MakeMyTrip India Customer Care's response
Dear Ansar,

Regret the inconvenience!

In reference to your complained, we have initiated the refund of INR 19318 on 25-Mar-19 and the Refund Reference Number for the transaction is #[protected].

Please note refund would reflect in your account as per bank processing cycle.

Regards,
Team- MakeMyTrip Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8085
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information