MakeMyTrip India — Wrong reservation and no modification / cancellation allowed

I made a reservation today April 13, 2022 for TWO double hotel rooms at the Eight Zero Eight Hotel for 3 hours transit at the BAngalore airport for JULY 22, 2022 using Makemytrip.com for Rs 8900.

MAkemytrip booked two SIngle rooms instead of two double rooms. It should be easy to modify the booking or cancel and rebook. But Makemytrip does not allow any changes or cancellations even 99 days in advance!!! This hotel allows for cancellations 24 hours in advance but because I booked through MAkemytrip, I will lose my money!

I repeatedly tried calling them, tried online chat and evrry possible means to contact MAkemytrip. They are unreachable and direct clients to the website where they say no change and no cancellation is allowed.

PLease do not allow online travel agents to cheat / defraud customers - MAkemytrip made a mistake and are penalizning/defrauding clients of their hard earned money.