MakeMyTrip India — wrongly charged cancellation fee for flight cancelled by airline

Address:	Gurugram, India
Website:	makemytrip.com

I booked my flight from bangalore to toronto via london (Round trip) from makemytrip for march 18th-19th, 2020 for inr 85, 277

However, my flight from bangalore to london on march 18th, 2020 was cancelled by airlines british airways and rescheduled to march 19th, 2020 due to which i wouldn't have been able to catch the connecting flight from london to toronto on march 18th, 2020.

Also i wouldn't have been able to catch the return flight form toronto to bangalore via london scheduled on march 19th, 2020

Consequently i had to cancel the entire trip.

I therefore placed a cancellation request with makemytrip, clearly explaining my situation because of the flight cancelled by the airline.

Despite my request to cancel with full refund they deducted rs 17, 993 as cancellation charges against the airline policy of full refund in case of flight cancelled by airlines themselves.

I request you to help me get rs 17, 993 wrongly deducted as cancellation charges.

Thanks