[Resolved] MakeMyTrip India — zero cancellation benefit is not given for not my fault

ABDUN NABI SK

from New Delhi, Delhi

Address:

560017

Makemytrip cheated me in the name of zero cancellation. I booked ticket or tomorrow 18:10 pm. I called them up at 18:04 pm today to cancel it, they intentionaly elapsed the time (Just 5 minutes lapsed) and deducted rs around 4500.00. T when i told him to cancel he said just rs 1200 will be deduced. They have not mentioned the policy clearly anywhwere. They are telling its my fault. I am attaching the call log and also the. Don't ever fall into the trap of these guys. Just checkout the call log for booking id: nf[protected].

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Dec 28, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

MakeMyTrip India Customer Care's response Dear ABDUN NABI SK

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, our concern team has handled your case and processed balance refund of Inr 2805 on 23-Nov-17. The same should reflect in your account within few days depending upon your bank processing cycle. Also, as a service gesture they have processed 2000 bonus amount into your MakeMyTrip Wallet account. We hope your concern is resolved. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care