[Resolved]  MakeMyTrip India — zero cancellation charged at 999inr and no refund given as per policy.

I have a flight booked via makemytrip online with booking idnf[protected].
I have a zero mmt cancellation bought along with the flight ticket.
I had bought this zero cancellation offer for 999 inr during the booking.
My ticket clearly states that airline cancellation charges before 3 days is zero including makemytrip charges. Zero cancellation fees : 24 hrs before departure.
I called mmt on contact number[protected] and have registered a complain[protected] and[protected]
I do not wish to change dates, as this was a return flight booked. The inbound flight was already cancelled due to lockdown.
I have been only offered credit shell for same passenger, which is of no use to me.
Why did mmt charge me 999inr, if mmt cannot fulfill the zero cancellation policy. This is money making scheme for mmt and a fraud.

I need full refund as per the zero cancellation policy and do not need a credit shell.