| Address: | New Delhi, Delhi, 110085 |
| Website: | www.makemytrip.com |
Dear Sir,
I need your help in the following matter:
Complaint: Refusal by MakeMyTrip to refund Unauthorised charges levied online by Make MyTrip software error for change of date for Booking Id NH[protected]. Details are as follows:
1. On 18th December 2015, because of my son’s car accident (fortunately he escaped unhurt) I made online changes for change of date (not cancellation) for two hotel bookings made through them at Ganga Kinare Hotel, Rishikesh for 19th and 20th of December, 2015. Due to software error, MakeMy Trip levied unauthorised charges online which I did not realise at the time because of the stress I was undergoing.
2. Later I represented to them and am happy to inform that excess unauthorised charges of Rs 4966/-were refunded to me for Hotel Booking ID NH[protected] where the date of booking of was changed from 19th December, 2015 to 25th March, 2016.
3. BUT for another online change of date made a few minutes later on the same day, for Booking Id NH[protected] for change of date from 20th December, 2015 to 26th March, 2016 again excess unauthorised charges were made, representation was given for refund, but REFUND WAS REFUSED.
It is inexplicable when the 2 cases are similar, when both bookings were modified online on the same day within a few minutes of each other, why refund should be paid in one case and not the other ?
This is what I have been repeatedly writing to Mr Pratik Thakar of MakeMy Trip but he avoids the question and refuses the refund.
MakeMyTrip cannot contradict itself and it is only fair that refund charges of Rs 4966/-should be paid to me for Hotel Booking Id NH[protected] also.
It is requested that the Indian Consumer Complaints Forum may kindly take up this complaint and make MakeMy Trip see reason.
Regards
Vinod Srivastava
Associate Prof. (Retd.)
RLA(E) College, University of Delhi
Was this information helpful?
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding refund for extra amount. Please note that we have initiated the refund of INR 16, 63/- on 10th Jun16 with RRN number #[protected].
Within 3-4 working days, depending upon your bank’s processing cycle, It will get reflect in your bank’s account.
Kindly do let us know once the refund received by you, so that we can close the matter from our end.
Regards
Team-MakeMyTripCare