[Resolved]  MakeMyTrip — no refund given even after a month

Address:

Bangalore, Karnataka

Dear sir I was a loyal customer of your company since last 5 years but you have broken my trust by not refunding me for the booking I cancelled on 5th May having booking id- IN1404B7S233579, Aircosta from Bangalore to Chennai on 8th of May.I called up the airlines directly to cancel and dor refund I called your customer care on 5th May but I did not receive any message confirming cancellation refund. I got shock when called on 8th May, got to know that due to technical error it dint get cancelled and dey will cancel it now. I waited for 10 days as directef by your agent.But did not get the refund of Rs. 5868 after deducting Rs.2500 as penalty from Rs. 8368, so called on 19th May when I was tols to wait another day. But nothing happened so called back on 21st May and I was told to wait 4 more working days as case has been forwarded to account department. Again I called up on 27th May at 8a.m and was asked to wait for 4 more days but I requested to talk with the supervisor and after listening to my problem the supervisor told that he will call me before 4 pm with the solution. But I dint get call back so I called at 4 pm and was shocked to know that you do not have my bank details. What an excuse! I cancelled my return tickets as well with the same account details and got refund for return trip within10 days. And even if you dont have my account details why am I getting this information aftet waiting for 25 days? Anyways I agreed and gave my bank details through phone on the same day 27th May at 4 pm. I was told to wait for 4 working days. But no refund reflects from your side, so I called [protected]@ 10 am and I was told the same story to wait for 4 working days when I denied and demanded ro talk to supervisor I wss told he is not available and call back will be arranged within 2 hours but no call back till now . Now I would like to inform you that I am going to file a case against your company on harrasement and fraud if I do not get my refund within two days and before that I request you to revert back within today with valid reason of the delay and solution . Regards Salma Begum