[Resolved] MakeMyTrip — Not provide visa info | |
Nn[protected] i booked the ticket from delhi to osh, while booking ticket, in the booking transit is different airport but while book the ticket they didnt provide any information, the passenger need transit visa and have to change different airport like, they didnt give info, passanger is denied to boarding, makemytrip, not giving proper answer, its non refundable ticket, i have to file a case, pls help dear friends now 30700 rupees, who gonna return, they saying sir its mention on ticket, but its not return in ticket, and after tissue the non refundable ticket for what this info even, they are not giving good answer pls friends, And 2nd they send mail pls provide info passenger details, i did too, even they never ask for visa details and all, now they saying we are not responsible. . Pls pls help out. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Sep 14, 2015 MakeMyTrip India Customer Care's response Dear Mahendiran Kandan We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-MakeMyTrip Care | |
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greeting from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further in regards to your complaint, please note that we tried contacting on your listed number i.e. ending with xxxxx26422 however got no response. We have also cross checked the e-ticket and confirmation email which was being delivered to you at the time of booking and found that we have clearly mentioned that this booking is Non-Refundable. Hence if we raise refund with the airlines you would be getting approximately 2000/- INR as a refund amount.
Do note as their was change of airport at Russia hence Transit visa would be required for travelling on such itinerary. You can reach us further if any more assistance is being required.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care