MakeMyTrip — Refund delayed by MakeMyTrip

Website:

www.MakeMyTrip.com

I was on holiday trip to Andaman on Dec 2021. My booking id is NL[protected]
Just before the trip my return flight to kochi from Port Blair was cancelled by the flight company Go Air. And MakeMyTrip initiated a refund of Rs.16656 on behalf of me. In that refund only Rs.2850 was credited back to my account. Balance of the refund never credited to my account. MakeMyTrip officials are saying it was delayed due to the flight company as they didn’t give refund to MakeMyTrip. When I enquired with Go Air by calling their customer care they confirmed that refund was given to MakeMyTrip. Go air PNR is BB56WQ. Still now no response from MakeMyTrip officials
Attached images of MakeMyTrip and Go Air