MakeMyTrip — Refund for cancellations

Timir Doshi

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400068
Website:	makemytrip

We are getting a very poor response from Makemytrip and they put us on hold and do not allow us to speak to their HODs. I had called their office for 3 times and they put me on hold for 30 minutes. Since last 3 months i am not getting a response for cancellation refund due to flight cancellation and they just keep on mentioning that they are speaking to airlines. I can not mention the dates of incidents as there are so many dates i have been following up and also today i called them for 4 times and they just kept me on hold when i asked them to speak their HOD they just put us to such a extension so long time and nobody comes on the line. Mr.Nitin Saini so called International Ticketing department head is behaving such how makemytrip is showing Indias first travel company...

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MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Timir Doshi

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Timir Doshi

from Mumbai, Maharashtra

NN[protected] is booking ID. Now please prove that you will do something. Today on 28th March i have made more then 35 calls to Makemytrip support and sometimes i waited for more then 75 minutes to go to the right person and final result is no conclusion. So please MMT go ahead and prove yourself that you really take care of the customer...

Also my booking email registered email id is : [protected]@omtechnicalsolutions.com This is very easy to find out for the company like MMT if they really want to sort out the issues.