[Resolved] MakeMyTrip — Refund request for services not availed. Fraud by makemytrip:

sanjeevgaba

from Abohar, Punjab

May 5, 2017

Website: makemytrip.com

Dear Sir /Ma’am

I have booked a Swiss Paris Delight tour (Booking ID: IN1702B1S3251445) sponsored by OPPO Mobiles - scheduled to start on 4th of March 2017. During my prebooking interaction at makemytrip office with Mr Karan representing makemytrip at Sector 8, Chandigarh assured me that things will work out smoothly and all visa support/help will be provided by makemytrip. Assured by makemytrip representative promises I paid advance to totalling INR 124250 makemytrip in two parts vide INR 62000 on 9th Feb and 62250 on 13th Feb. Furthermore I presented and submitted all documents to Mr Karan as per his instructions. First my application for visa was submitted to French Embassy –online appointment was gained for 14/02/2017 and then I was asked by Mr. Karan (for reasons best known to him) not to appear for the same and instead insisted on applying to Swiss Embassy for Schengen visa and therefore I appeared for visa interview with Swiss Embassy on 21stFebruary 2017. Subsequently on 27th Feb 2017 got a communication from Swiss Embassy that my visa application has been rejected and I communicated the same immediately to Mr Karan.
As I have applied for visa and subsequently it was rejected, and promptly communicated and did not avail of any services of makemytrip. I request you to kindly refund the entire amount paid vide the above two tranches so that I do not suffer for no fault of mine. I have request many times to makemytrip for refund the amount but there is no response. This is a clear cheating /fraud.

Regards,
Sanjeev Gaba
[protected]

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Jun 23, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

MakeMyTrip India Customer Care's response Dear Mr.Gaba,
Greetings from Make My Trip!!
Kindly find the answers to your question:
1. Do you have office in sector -8 Chandigarh or not- Yes we do have franchisee in Chandigarh.
2. Is Mr. Bikram your authorized representative of make my trip or not- He is the part of the Chandigarh franchise team.
3. If Mr Karan who handled my case from sector 8 office is not your employee/ representative kindly share the contact details of the person who handled my case as per your official records. – Karan & Bikram belongs to Chandigarh franchise team who has assisted you on this booking.
4. As Mr Karan who according to you do not exist has acted and made commitments on your behalf - from your office introduced me to others Mr Bikram etc. what actions are you contemplating against this. As mentioned above Mr. Karan & Bikram belongs to Chandigarh franchisee team who has assisted you in confirming this booking on 09th Feb based on the customer acceptance on the booking form [Refer attachment] which highlights the respective cancellation charges. No error at MMT end or the Franchisee end.

We have already share the complete details and day wise synopsis and proceeding on your concern, hence based on the accepted cancellation charges by the customer on the booking form and as per the case facts we once again humbly deny your claim for processing refund.

Kindly treat this e-mail as a final stand from our side on this issue.

We thank you for contacting us. Assuring you best of our services.

Regards
Team-MakeMyTripCare.