[Resolved] MakeMyTrip — Ticket cancellation refund

bhuvansah

from Patan, Gujarat

Address:

Mehsana, Gujarat

I booked my flight from A, bad to Pune on 24th of Indigo Airlines through Makemytrip website.Flight was rescheduled by more than 2 hours so I cancelled that flight bcos its useless for me.Makemytrip refunded me on Rs. 849/- out of my booking Amt Rs. 2724.When i make complain to make mytrip they told that Indigo has refunded this much amt to them.When i go through Cancellation Policy of Indigo Airline's website I found that if flight is rescheduled for more than 2 or 3 hours (depending on journey time) company will either me full refund amount or book another flight at my convenience date.I m not satisfied with makemytrip customer support team as it is their duty to fight with Indigo Airline as we booked ticket through makemytrip website.

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Aug 14, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We are sorry to read about the issue.

In reference to your complaint, we have validated your case with Airline again and found that Airline cancellation penalty is applicable on your booking because as per Indigo's schedule change policy, you flight was not delay by 3 hours. Please find the below Airline policy which is quoted on their website for your reference.

" If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours (depending on the length of the journey), a Customer shall have to right to choose a refund; or a credit for future travel on Indigo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed ".

Please note that we will not be able to honor this case because cancellation penalty has been charged as per Airline policy. You are free to talk to Airline for any further assistance on the case.

Assuring you best of our services.

Team-MakeMyTrip Care

stupare

from Bengaluru, Karnataka

Hello Team,

Myself: Sachin Tupare

Would like to confirm

I have cancelled my below flight booking.
Indigo, PNR:FGF83T, Dated:11 May 2018
Air India, PNR: HZ2P1, Dated:27 May 2018.

Thanks & Regards,
Sachin Tupare
[protected]