MakeMyTrip Travel Agency — Cancellation of tickets..

Address:	Gurgaon, Haryana
Website:	www.makemytrip.com

I tried to change the flight dates on 15th. 24 K got immediately debited from my account. But the website showed - dates not changed because of technical failure; money will be refunded. I tried again with same result. Total 48 K debited. I tried to cancel original bookings. Overall I should be refunded 48 K plus original booking refund. Only 36 K refunded. Multiple calls, emails, complaint logged on website, Facebook messages all to vain. Call centre executives are clueless and they make me wait for 30 mins at a time only to tell me - request has been forwarded to concerned deptt; give us 72 hours. This has been going on for 10 odd days now.