MakeMyTrip Travel Agency — Refund not processed for an unsuccessful booking

Address:	Gurgaon, Haryana
Website:	makemytrip.com

Hello Sir/Ma'am,

Unsuccessful Booking Reference ID: NH[protected]C2
Amount: Rs. 2267
Date o[censored]nsuccessful Booking : 19th January, 2016
Complaint Reference ID number 1:[protected]
Complaint Reference ID number 2:[protected]

I want to bring into your kind notice that I made 4 bookings on 19th January 2016, out of which 3 were successful but 1 of them wasn't.

Mentioned above are the details of the unsuccessful booking ID. I called your customer support team on 20th Jan, 2016 and was advised to wait for 3 working days for the money to be credited back to my account. The advised three days are over and the money hasn't been refunded to me.

All the bookings have been made through this email id. I want the refund to my bank account for the amount deducted for the unsuccessful booking.

I had already registered a complaint with makemytrip on 25th January, 2016 and the Reference ID for the same is :[protected]. Despite the complaint being made I haven't received the refund. On calling and inquiring about the same from your pathetic customer service agents, I was asked to send my Account Statement again and I am doing the same here. The reference ID for the second complaint is[protected]. Please find the account statement from 19th Jan, 2016 till 28th Jan, 2016 attached with the mail.

I hope this will help you process the refund back to my bank account without making any more excuses for your failure to do so.

I am sorry to say this but the standard of service expected from a brand like yours is much higher but you have failed time and again to keep up to those standards. Please have this issue resolved at the earliest.


Thanks and Regards,
Devishta Lumbaa