MakeMyTrip — Travel insurance bought through MakeMytrip website

I booked tickets for my father as per Reference No.[protected] : NN2H0QUPH9JVRW7G6981.
After booking the ticket on Makemytrip website there was an option to include Travel insurance. I accepted the option for insurance and paid the additional amount. (February 07 2023)
On receiving the insurance document, it only had my fathers name on the policy. I sent an email to Reliance company and asked them to add passport details on the policy. They asked for a passport copy which I sent. (March 02 2023)
Now Reliance is saying that the insurance has to be cancelled as my fathers age is above 70. (March 04 2023)
My father is already in South Africa. (March 04 2023)

Can you pl assist with the travel insurance for my father. I am a regular customer of Makemytrip and expect some customer service from your company.
Aditya Kale
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