[Resolved] MakeMyTrip — usual tactics of applying fees

saikarthik76

from Munnar, Kerala

Website:

makemytrip.com

I was browsing the site for booking the tickets and when the mouse wentover got clicked and i immediately called within 5 seconds. The customer service representative told me to wait on hold and i knew something was fishy. After 10 minutes, she comes back and says it has been booked. We can only do partial refund. Then i called threatened with lawsuit.. They said they will apply convenience fees. (500 rupees)

I said - within a minute i called and they told me they cannot do anything. I am filing a case against them in usa and also in india.

Buyer beware. This company is known for deploying tactics. Do not fall for it

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Oct 5, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

MakeMyTrip India Customer Care's response Dear saikarthik76,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking ID or
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care