[Resolved]  MakeMyTrip — Worst customer care support and very poor service

Makemytrip with their attractive adds fooling people of their good service. But actually this is ugly and fake. For an international booking change they made wait us 15-20 mins on hold. Issue is usually not resolves in one call. At least 10 times call need to done and wait for at least 30 mins for an international call too. Worlds worst service.. We are calling many times no proper response. No proper talk from staff. They don't have proper information with you about the booking. Different staff has different information. We have an international flight. Flight is cancelled by the airline but makemytrip has no information on it yet. They are 1st time hearing from customers. They take too much time for a simple query also. By this you would have got an idea how would be their management with improper system, response is too poor. Other online agents are fast than you and giving good service in cheap rates. We have done mistake by booking in makemytrip. Never ever book by makemytrip. Don't mistake by their fancy adds.

Funniest part is their website. Many bugs. Click anywhere in website it will take you to new window. You will end up with 100 windows if you still use it :-d. The 24 *7 customer support click doesn't work it always opens same page. They claim to be india's best travel agent. I advice to improve your website then let customers decide if its best.