[Resolved]  MakeMyTrip.com — wrong invoice received,not getting full refund

Address:

Darjeeling, West Bengal

Hi, This is in reference to an e-ticket booked by me on 22nd January, 2015 from Kolkata to Bangalore. I received a wrong invoice with departure & arrival given as Delhi and Kolkata respectively. I am positive that I did not book the ticket wrongly. I was told by Makemytrip's customer care executive that it was indeed Makemytrip's mistake and that I would receive a FULL REFUND (no cancellation charges would be deducted). He also advised me to book another ticket as soon as possible and assured me that I would also get back the balance amount when I would book the new ticket. I booked another ticket for Rs. 9747. However, I received only a refund of Rs.4453 and when I called Makemytrip, they said that the accounts team had rejected my request since it was MY fault according to their logs. I asked him how the previous executive could have assured me that it was Makemytrip's mistake without confirming, and he just apologised for his colleague's incompetence. I do not require an apology. I want my money back. If their logs truly show that it's my mistake, then I want a compensation for the misguidance provided by their executive to me.I have all the calls recorded on my phone and would be taking a legal action if this is not settled at high priority. It's highly disturbing and shows total negligence of the customer.