Malabar Gold & Diamonds — Bad behaviour of online sales team and wrong commitments given by team tried to double charge me for my order

I have the worst experience with Online sales team. I called the sales team to enquire about my Gold coin order which was promised to be delivered by 4th November but did not happen. I called the team everyday but everytime they gave me an excuse nd false promise that it will be delivered today which never happened. Team members Nadia and Heena tried manipulating me. Nadia sent me email asking to make payment again nd saying previous payment was declined when called her she said she did not do that.
She tried to cone me nd spoke rudely nd hung up when called her for the update