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Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com
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Updated: Nov 5, 2025
Complaints 251
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15
Unresolved
236
Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Malabar Gold & Diamonds reviews & complaints(251)

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A
ashudeosarkar@gmail
Nov 5, 2025
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Necklace

Address: nanded

They didint gave me commited offer ...and the jwellery box also its very cheap...
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R
[email protected]
from Singrauli, Madhya Pradesh
Jul 30, 2024
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No response from customer care

Dear Malabar Team,

I am writing to follow up on my recent order (#[protected]. Despite multiple attempts to reach your customer service team via email, phone, and WhatsApp, I have not received any response. I have also tried calling and messaging, but I am not getting a proper response from your customer care. This raises concerns about the quality of your service. Could you please look into this matter and provide any updates...
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V
Vimal kumar athiyappan
Jun 14, 2024
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Address: Jleeb

I bought a chain from malabar gold kuwait and recently i broke so i went to jleeb malabar shop for repair they repaired and gave me after 15 days. After recieved the repaired chain i wore it fir 2 days anagin it is broken. I did not think malabar gold have a poor service quality
Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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    S
    Santoshkumar R
    from Bengaluru, Karnataka
    Apr 1, 2024
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    Regards monthly scheme for gold

    Hi,

    I am investing in Malabar jewel monthly scheme. After maturity I have visited the Coimbatore branch after selecting jewels they told scheme is matured but not update in our system and they told come after 2 days. I have travelled around 40 kms for jewels purchase.
    Response from Malabar is very poor.
    Here after I won't put any scheme in Malabar their service is very poor....
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    M
    Misriyarahy
    from Kochi, Kerala
    Feb 23, 2024
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    Address: Lulu, Kochi

    My husband bought me a diamong ring from malabar gold lulu kochi on 2023November 13. Its been just 3 months but my ring gor bended(crooked)while washing plates. What kind of service is this?
    +1 videos
    Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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      K
      Kavita Mukerji
      Feb 4, 2024
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      Address: Santacruz

      Please bring back Vrushali to Vashi branch. She is an asset to Malabar Gold Vashi branch. Do not shift staff as they have a great equity with customers. My experience with Malabar has been good because of Ms. Vrushali from Vashi branch who is great at customer handling and has guided us through several options.
      Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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        K
        Kavita Mukerji
        Feb 4, 2024
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        Address: Santacruz

        Please bring her back to Vashi branch, she should not be shifted. We have been buying gold from Vashi only because of Vrushali. My experience with Malabar has been good because of Ms. Vrushali from Vashi branch who is great at customer handling and has guided us through several options.
        Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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          H
          Hashid Kalappurathakath
          Jan 10, 2024
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          Address: Kannur, Kerala

          My nieces did an exchange of gold coin by returning 8gm gold coin against
          2 x 4gm coins at Malabar gold kannur showroom. The reduced 2% from the cost returned coin plus charged printing charge, GST etc. it cost us INR 3, 200 for simple exchange of 916 brand new gold coin.

          This was a disgusting experience and in simple term - it's a cheating
          Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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            M
            Mohammed najee uddin Siddique
            Dec 29, 2023
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            I am complaining about the payment was not transferred to my account as I sold my gold at Malabar, all kind of excuses your staff is making. No, assistant to me. I needed money urgently that's why I have sold it but you guys have not sent my money to my account.
            Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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              R
              Raghavendra Rao gali
              from Hyderabad, Telangana
              Dec 4, 2023
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              Pathetic Service

              Address: Kukatpally

              Have visited the malbar gold shop branch 2 at kukatpally today at 5:45 pm. The manager is not willing to speak to the customer and chatting with the others colloegs when we want to finalize the women braslet and the most worst part is that when we have give small other gold chains which we have purchased at somajiguda branch hyderabad. They are saying that it is of 21 carat instead of 22 carats and after lot of discussion they have checked...
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              A
              Aayushi2
              Dec 3, 2023
              Dec 6, 2023
              This thread was updated on Dec 6, 2023
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              Address: Agra

              The ring was purchased on 29jan 2023 for ring ceremony on 14th Feb 23, but the ring was oversized and hence submitted for resizing in the month of March which was returned to me in April, the solitaire of the diamond had loose hinges maybe due to resizing and hence was sent to repair again which was returned to me after a month. Later I noticed the smaller diamond in the ring went lost due to manufacturing defect or the diamonds getting lose after heating due to resizing, the ring was given for repair in sept and received in the month of oct. However they only polished the lost diamond place without actually placing the diamond. The ring has now been sent to repair again. This delay in service and replacing the lost diamond even after purchasing their insurance policy is just harassing me mentally. The ring has been into repairing in the total tenure of almost 5 months.
              +2 photos
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                S
                Sourabh Harikumar
                Nov 29, 2023
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                Jewellery

                False information, trying to cheat customer, rude and unprofessional behaviour. Very very disappointed with the experience I had recently with Malabar gold MG Road Bangalore Karnataka branch. I have a gold plan with Malabar Gold ( which was not at all my plan first of all, the staffs over there convinced me and promised so and so things about the plan and put me into it when I visited the store to get a ring), which got matured and from the...
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                B
                Balaprasanth
                Oct 28, 2023
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                Delaying to close gold scheme

                Address: Malabar golds and diamonds Erode

                I’m an existing customer of Malabar Golds & Diamonds for the past 3 years. I participated in a scheme at Malabar's Erode Branch (screenshot attached).

                On September 3, 2023, I went to the Erode Branch to close the scheme, but they couldn't do it that day due to maturity. Since I'd recently moved to Bangalore, my sole purpose for visiting Erode was scheme closure. Erode Branch assured me I could do it at any Bangalore branch,...
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                H
                Haripashok
                from Mumbai, Maharashtra
                Oct 5, 2023
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                Purchased a pair of diamond nose pins to be used as ear studs, from Malabar jewellery, ernakulam, Lulu Mall.

                Received two different products but looking similar. Hence cannot be used as ear studs.

                Tried replacing the wrong piece by visiting a near by franchise as per guidance received from the branch from where we bought the product.
                However after visting the nearby branch they have denied the replacement and asked us to visit the store from where we had purchased.
                I stay at a far away place and now Malabar team is asking me forcefully to visit the far away store for replacing the wrong product- which ideally was caused due to carelessness of malabar staff.

                Poor after sales service and coordination between malabar teams.
                Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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                  P
                  priya280920
                  from New Delhi, Delhi
                  Oct 2, 2023
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                  Product exchange

                  Address: Rajouri garden, New delhi
                  Website: Malabar gold and diamonds

                  Order id[protected]
                  I ordered a pair of earrings online from Malabar gold and diamonds online store.
                  There were some issues with the earrings so i wanted to get them exchanged and get some other design from a malabar store near me.
                  It is clearly written in their easy exchange policy on their website that any item bought online can be exchanged online or from any of their stores with 100% of the invoice value as exchange...
                  +1 photos
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                  V
                  Vijayalaxmi G
                  Aug 30, 2023
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                  Not delivering the product

                  Ordered gold ring on July 20 th as per delivery date it was supposed to be delivered by aug 23rd 2023. But still no updates on the product from company...
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                  L
                  Lalitha eddula
                  Aug 23, 2023
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                  Complaining about bracelet quality

                  Address: Kurnool

                  We purchased a silver bracelet on 18th August in Malabar gold and diamonds in kurnool branch... From next day onwards the bracelet gets black itself.. we contacted at the Malabar shop they said sorry we can't do anything...
                  What the hell is this? We came to the shop based on quality that matters . But it's very rediculous...
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                  N
                  Naveen achu
                  from Thrissur, Kerala
                  Aug 16, 2023
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                  Product not delivered by the commited dated and given false commitments repeatedly

                  Address: Malabar gold and diamond , GB road , Palakkad

                  Receipt id : 5024c01pn0004113
                  We have booked a engagement ring of 2 quantities on 17th july 2023. Also, we have done the advance amount of 15000 rupees on the date of booking and as per the commitment they have given the date of delivery on 16 th august 2023. After repeated follow up no any response from the sales team. So visited the shop on 15th august and asked for the ring to the concerned sales person they have told us the reply...
                  +1 photos
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                  P
                  premgunny
                  from Bengaluru, Karnataka
                  Aug 13, 2023
                  Aug 16, 2023
                  This thread was updated on Aug 16, 2023
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                  Address: Jayanagar Bengaluru

                  Hi

                  I made some purchase from your store in Jayanagar Bangalore and was served by one of your manager Neha John.

                  Unfortunately she accessed my personal details and contacted me for money and other help. She continued to harass and blackmail me that resulted in approaching police and seek legal help

                  In view of this we need more details and support from you

                  I can meet and provide evidence
                  Malabar Gold & Diamonds customer support has been notified about the posted complaint.
                  View replies
                  We have made a engagement ring booking on 17th July 2023 and made a advance payment of rs -15000 for the quantity of two rings .
                  As per the commited date it was delivered on 16th august but we have visited the shop and taken multiple follow ups about the order and they have standed on the delivery date 16th august . We have contacted the sales person on 16th august 2023 they have told us that the ring can’t be delivered on 16th they will deliver on the engagement day . How that will be happened even on the last day of 15th August they have given assurance that the product will be delivered on time . They have now revised the date to 18th august the last day for our engagement and if they again played the false commitment our function will be affected . What if on end day they couldn’t deliver the last trust to the customer.
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                    P
                    premgunny
                    from Bengaluru, Karnataka
                    Aug 13, 2023
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                    Customer care

                    Address: Jayanagar Bengaluru

                    Hi

                    I made some purchase from your store in Jayanagar Bangalore and was served by one of your manager Neha John.

                    Unfortunately she accessed my personal details and contacted me for money and other help. She continued to harass and blackmail me that resulted in approaching police and seek legal help

                    In view of this we need more details and support from you

                    I can meet and provide evidence...
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