Claimed

Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com

1

Updated: Jul 30, 2024

Complaints 250

Resolved

15

Unresolved

235

Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Malabar Gold & Diamonds

Having problems with Malabar Gold & Diamonds?

File a complaint and get it resolved by Malabar Gold & Diamonds customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Jewelry & Watches

Malabar Gold & Diamonds

Recently resolved complaints

View all complaints

Iam complaining regards gold waitage machine

Regarding rose gold diamond ring with 36 stones

Damaged gold bangle sale by Malabar bidar

Baby chain damaged

Don't have maner how to deal with customer.

Most useful reviews

scam destroyed our gold and scamming us for

Gold Ring Issue (birth stone)

Poor customer service

Golden gain scheme payment and the behaviour of the manager

Earring Delivery Delay

Not attending customer

Featured stories

Product not delivered by the commited dated and given false commitments repeatedly

Malabar Gold & Diamonds reviews & complaints(250)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear Malabar Team,

I am writing to follow up on my recent order (#[protected]. Despite multiple attempts to reach your customer service team via email, phone, and WhatsApp, I have not received any response. I have also tried calling and messaging, but I am not getting a proper response from your customer care. This raises concerns about the quality of your service. Could you please look into this matter and provide any updates...

Helpful

Found this helpful?

Write a comment

Address: Jleeb

I bought a chain from malabar gold kuwait and recently i broke so i went to jleeb malabar shop for repair they repaired and gave me after 15 days. After recieved the repaired chain i wore it fir 2 days anagin it is broken. I did not think malabar gold have a poor service quality...

Helpful

Found this helpful?

Write a comment

Hi,

I am investing in Malabar jewel monthly scheme. After maturity I have visited the Coimbatore branch after selecting jewels they told scheme is matured but not update in our system and they told come after 2 days. I have travelled around 40 kms for jewels purchase.
Response from Malabar is very poor.
Here after I won't put any scheme in Malabar their service is very poor....

Helpful

Found this helpful?

Write a comment

Address: Lulu, Kochi

My husband bought me a diamong ring from malabar gold lulu kochi on 2023November 13. Its been just 3 months but my ring gor bended(crooked)while washing plates. What kind of service is this?...

+1 videos

Helpful

Found this helpful?

Write a comment

Address: Santacruz

Please bring back Vrushali to Vashi branch. She is an asset to Malabar Gold Vashi branch. Do not shift staff as they have a great equity with customers. My experience with Malabar has been good because of Ms. Vrushali from Vashi branch who is great at customer handling and has guided us through several options....

Helpful

Found this helpful?

Write a comment

Address: Santacruz

Please bring her back to Vashi branch, she should not be shifted. We have been buying gold from Vashi only because of Vrushali. My experience with Malabar has been good because of Ms. Vrushali from Vashi branch who is great at customer handling and has guided us through several options....

Helpful

Found this helpful?

Write a comment

Address: Kannur, Kerala

My nieces did an exchange of gold coin by returning 8gm gold coin against
2 x 4gm coins at Malabar gold kannur showroom. The reduced 2% from the cost returned coin plus charged printing charge, GST etc. it cost us INR 3, 200 for simple exchange of 916 brand new gold coin.

This was a disgusting experience and in simple term - it's a cheating...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am complaining about the payment was not transferred to my account as I sold my gold at Malabar, all kind of excuses your staff is making. No, assistant to me. I needed money urgently that's why I have sold it but you guys have not sent my money to my account....

Helpful

Found this helpful?

Write a comment

Address: Kukatpally

Have visited the malbar gold shop branch 2 at kukatpally today at 5:45 pm. The manager is not willing to speak to the customer and chatting with the others colloegs when we want to finalize the women braslet and the most worst part is that when we have give small other gold chains which we have purchased at somajiguda branch hyderabad. They are saying that it is of 21 carat instead of 22 carats and after lot of discussion they have checked...

Helpful

Found this helpful?

Write a comment

Address: Agra

The ring was purchased on 29jan 2023 for ring ceremony on 14th Feb 23, but the ring was oversized and hence submitted for resizing in the month of March which was returned to me in April, the solitaire of the diamond had loose hinges maybe due to resizing and hence was sent to repair again which was returned to me after a month. Later I noticed the smaller diamond in the ring went lost due to manufacturing defect or the diamonds getting lose...

+2 photos

Helpful

Found this helpful?

Write a comment

False information, trying to cheat customer, rude and unprofessional behaviour. Very very disappointed with the experience I had recently with Malabar gold MG Road Bangalore Karnataka branch. I have a gold plan with Malabar Gold ( which was not at all my plan first of all, the staffs over there convinced me and promised so and so things about the plan and put me into it when I visited the store to get a ring), which got matured and from the...

Helpful

Found this helpful?

Write a comment

Address: Malabar golds and diamonds Erode

I’m an existing customer of Malabar Golds & Diamonds for the past 3 years. I participated in a scheme at Malabar's Erode Branch (screenshot attached).

On September 3, 2023, I went to the Erode Branch to close the scheme, but they couldn't do it that day due to maturity. Since I'd recently moved to Bangalore, my sole purpose for visiting Erode was scheme closure. Erode Branch assured me I could do it at any Bangalore branch,...

Helpful

Found this helpful?

Write a comment

Purchased a pair of diamond nose pins to be used as ear studs, from Malabar jewellery, ernakulam, Lulu Mall.

Received two different products but looking similar. Hence cannot be used as ear studs.

Tried replacing the wrong piece by visiting a near by franchise as per guidance received from the branch from where we bought the product.
However after visting the nearby branch they have denied the replacement...

Helpful

Found this helpful?

Write a comment

Address: Rajouri garden, New delhi

Website: Malabar gold and diamonds

Order id[protected]
I ordered a pair of earrings online from Malabar gold and diamonds online store.
There were some issues with the earrings so i wanted to get them exchanged and get some other design from a malabar store near me.
It is clearly written in their easy exchange policy on their website that any item bought online can be exchanged online or from any of their stores with 100% of the invoice value as exchange...

+1 photos

Helpful

Found this helpful?

Write a comment

Ordered gold ring on July 20 th as per delivery date it was supposed to be delivered by aug 23rd 2023. But still no updates on the product from company...

Helpful

Found this helpful?

Write a comment

Address: Kurnool

We purchased a silver bracelet on 18th August in Malabar gold and diamonds in kurnool branch... From next day onwards the bracelet gets black itself.. we contacted at the Malabar shop they said sorry we can't do anything...
What the hell is this? We came to the shop based on quality that matters . But it's very rediculous...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Malabar gold and diamond , GB road , Palakkad

Receipt id : 5024c01pn0004113
We have booked a engagement ring of 2 quantities on 17th july 2023. Also, we have done the advance amount of 15000 rupees on the date of booking and as per the commitment they have given the date of delivery on 16 th august 2023. After repeated follow up no any response from the sales team. So visited the shop on 15th august and asked for the ring to the concerned sales person they have told us the reply...

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Jayanagar Bengaluru

Hi

I made some purchase from your store in Jayanagar Bangalore and was served by one of your manager Neha John.

Unfortunately she accessed my personal details and contacted me for money and other help. She continued to harass and blackmail me that resulted in approaching police and seek legal help

In view of this we need more details and support from you

I can meet and provide evidence...

Helpful

1 other people found this review helpful

1 found this helpful

Address: Jayanagar Bengaluru

Hi

I made some purchase from your store in Jayanagar Bangalore and was served by one of your manager Neha John.

Unfortunately she accessed my personal details and contacted me for money and other help. She continued to harass and blackmail me that resulted in approaching police and seek legal help

In view of this we need more details and support from you

I can meet and provide evidence...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hello Sir/Madam, Order not received, expected delivery 29Jul2023. I am following up with Malabar support team on call and WhatsApp. People are cancelling the programs due to this delay, this is very difficult situation and unacceptable. Please help to assist in my concern and also can you assist in getting this order delivery today asap please?

Thanks & Regards
Anjum...

Helpful

Found this helpful?

Write a comment