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Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com
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Updated: Nov 5, 2025
Complaints 252
Resolved
16
Unresolved
236
Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Malabar Gold & Diamonds reviews & complaints(252)

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A
ashudeosarkar@gmail
Nov 5, 2025
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Necklace

Address: nanded

They didint gave me commited offer ...and the jwellery box also its very cheap...
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E
ehsanfavour
Jun 30, 2024
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Paid full amounts IRS 61497 & goods received only for 34797

My Order No. is[protected]. I did the order on[protected] and paid full amount IRS 61797. Yesterday my wife received the order only for IRS 34797.00 We are trying to reach through phone call but their Office said ([protected]) if you order online you should call only online and solve the issue. they raised their hands to help me. By me and my daughter continuously calling on their online number (+[protected] but the call is not ringing....
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B
Balaprasanth
Oct 28, 2023
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Delaying to close gold scheme

Address: Malabar golds and diamonds Erode

I’m an existing customer of Malabar Golds & Diamonds for the past 3 years. I participated in a scheme at Malabar's Erode Branch (screenshot attached).

On September 3, 2023, I went to the Erode Branch to close the scheme, but they couldn't do it that day due to maturity. Since I'd recently moved to Bangalore, my sole purpose for visiting Erode was scheme closure. Erode Branch assured me I could do it at any Bangalore branch,...
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P
priya280920
from New Delhi, Delhi
Oct 2, 2023
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Product exchange

Address: Rajouri garden, New delhi
Website: Malabar gold and diamonds

Order id[protected]
I ordered a pair of earrings online from Malabar gold and diamonds online store.
There were some issues with the earrings so i wanted to get them exchanged and get some other design from a malabar store near me.
It is clearly written in their easy exchange policy on their website that any item bought online can be exchanged online or from any of their stores with 100% of the invoice value as exchange...
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V
Vijayalaxmi G
Aug 30, 2023
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Not delivering the product

Ordered gold ring on July 20 th as per delivery date it was supposed to be delivered by aug 23rd 2023. But still no updates on the product from company...
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L
Lalitha eddula
Aug 23, 2023
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Complaining about bracelet quality

Address: Kurnool

We purchased a silver bracelet on 18th August in Malabar gold and diamonds in kurnool branch... From next day onwards the bracelet gets black itself.. we contacted at the Malabar shop they said sorry we can't do anything...
What the hell is this? We came to the shop based on quality that matters . But it's very rediculous...
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N
Naveen achu
from Thrissur, Kerala
Aug 16, 2023
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Product not delivered by the commited dated and given false commitments repeatedly

Address: Malabar gold and diamond , GB road , Palakkad

Receipt id : 5024c01pn0004113
We have booked a engagement ring of 2 quantities on 17th july 2023. Also, we have done the advance amount of 15000 rupees on the date of booking and as per the commitment they have given the date of delivery on 16 th august 2023. After repeated follow up no any response from the sales team. So visited the shop on 15th august and asked for the ring to the concerned sales person they have told us the reply...
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P
premgunny
from Bengaluru, Karnataka
Aug 13, 2023
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Customer care

Address: Jayanagar Bengaluru

Hi

I made some purchase from your store in Jayanagar Bangalore and was served by one of your manager Neha John.

Unfortunately she accessed my personal details and contacted me for money and other help. She continued to harass and blackmail me that resulted in approaching police and seek legal help

In view of this we need more details and support from you

I can meet and provide evidence...
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D
[email protected]
Jul 25, 2023
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Request for duplicate bills

Address: 100 feet road, Coimbatore, Tamil Nadu

I have submitted an application on 17 Jul 2023 requesting for duplicate bills for all my purchases. The company has given only for 2 years which does not solve my purpose. Request that the company may lease be instructed to issue all the duplicate bills for all my purchases as per the application as its very much required....
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B
bysa
Apr 15, 2023
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Iam complaining regards gold waitage machine

Address: Kurnool

Dear team, on April 13th I purchase a gold ring in Malabar showroom at Kurnool branch, here sales staff is confusing about product weight calculation to customers iam also facing same issue,

I am facing this issue at 2times nobody will gave it correct answering to customers
I think it is huge fraud to customers by gold weight

My membership ph.no :[protected]...
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S
Savitha Sures
from Salem, Tamil Nadu
Mar 2, 2023
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Regarding rose gold diamond ring with 36 stones

Address: Erode

Bought very recently one rose gold diamond ring with 36stones.one was missing very soon and that stick was not fetch properly very worst product... Quality of manufacturing very poor waste of money...
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A
Amjad khan123
Jul 17, 2022
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Resolved

Damaged gold bangle sale by Malabar bidar

Dear Malabaar

Its regert to inform very bad experience in Bidar Malabaar.

Damaged bangle sale by malabaar store bidar

2days before Purchased gold bangle from bidar malabaar store they given me damaged one now i went to ask for exchange under the terms and conditions within 7days policy they refused and not responded me properly by store manager Mahebbob. N he is not resolving and not understanding.br...
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G
[email protected]
Apr 26, 2022
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Issue with Online orders

Website: www.malabargoldanddiamonds.com

I am delighted(in a negative way) with the service of Malabar..!! I have never seen such a service from anyone.
Those people are pushing customers not to come to Malabar again.

Below are the points:
1. Order was Delayed more than expected for which they have given multiple reasons.
2. There was no communication before for this order price change after manufacturing, but people sent me a quote and I paid.br...
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V
vyshnavim
from hyderabad, Andhra Pradesh
Nov 29, 2021
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Reg Gold Scheme promised and actual wastage charges

Address: Malabar Gold and Diamonds, Habsiguda

Hi Team,

I have enrolled for a Gold Scheme with Malabar Gold & Diamonds, Habsiguda in Feb 2021. Initially I told the salesman that due to covid, I may not be regular in the monthly payments. Then the team assured that we can pay the payments the next month if you cannot pay for a month.

Due to covid second wave, I delayed my payments for few days but later I paid all the payments. Now when I am nearing to encashing...
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A
Asi k
from Delhi, Delhi
Jan 16, 2021
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Resolved

Don't have maner how to deal with customer.

Address: BHARAT COMPLEX MG ROAD BUJAPUR

4 days before i taken gold more 2lac . slected today i came here bijapur karnataka branch . i came suddenly showroom my mask pocket suddenly they all telling i have some issues. i know situation but this of treating to customer....
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R
Rachels
Nov 13, 2020
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Very bad Customer service while selling the gold.

Address: Keshwapur, Hubli

While purchasing gold, customers are attended immediately and service by the whole team will be mouthwatering customer service.
But if you go to sell your gold you can see the real picture
I am a 8 years old customer with Malabar Gold. When i was buying gold i was so happy with the customer care and i believed the whole team was customer friendly. But when i came to sell gold for emergency purpose, there was no person to attend...
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R
rohithrn37
Aug 15, 2020
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Online order delayed and no response afterwards

Hello,

I had placed an order at your online store. Order #[protected].

It is still pending to be dispatched and one of your representative called said it's going to take 15 days to get it to ship and further time is needed to get it delivered, before i could say anything he hung up the phone.

This timeline is too long for me as i am planning to gift it to someone. Can you please guide me on how...
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M
madhurya kalluru
from Delhi, Delhi
Jul 24, 2020
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Refund on gold gain scheme

Address: Rajajinagar bangalore

I joined 'golden gain' scheme on 01/06/2019 at rajajinagar branch, bangalore. As per the scheme the maturity date was 01/06/2020.

Due to this current situation, i was unable to visit and purchase at the store. Currently i am not in bangalore and i will stay in native until next year i. E., jan 2021.

I spoke to the store manager regarding the same and he is claiming that the amount can't be refunded to the bank...
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C
Chamundibasineni
from Bengaluru, Karnataka
Jun 27, 2019
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receipt of defective mangalsutra

Address: SMQ NO.619/4, Air Force Station, Lohegaon, 411032

I have purchased mangalsutra on 12 jun 19 and on same day i have paid advance for purchase of necklace. But, on same day at my house i have detected that one black bead is missing in mangalsutra. I have visited malabar at pheonix mall, pune and purchased necklace amounting to rs 1, 32, 563 vide invoice no. Pmpgs0002473 dated 14/06/19 and during that i have returned the defective mangalsutra. Again i have visited for collection on 24/06/19...
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S
Srikanth kongara
from Mumbai, Maharashtra
May 7, 2019
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not accepting the old gold with original bill on akshaya tritiya

Address: 520010

I srikanth kongara existing customer of malabar. Today at vijayawada branch, ihave come to surrender my old gold along with original bill. But the staff were telling that they wont accept any old gold today as it is akshaya teitiya today. And they were very rude with me and no one is bothered also. As today is akshaya tritiya they are giving importance only to new customers by ignoring old customers. I waited at the showroom more than two...
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