Malabar Gold & Diamonds — Chain damaged regarding

Address:

# 35-2-1119, FCI COLONY, Road No. 1, Gopalpur

Dear sir,
Here I’m bringing to your notice that 02/December/2020 purchased chain for bride(sacred thread ) but it was damaged. Due to this cause in my family and bride family members misunderstanding us.
When they went to Malabar gold warangal store, even though we are having insurance on the product they are saying that to purchase again with new rates along making charges. Actually we believe Malabar gold but you people are maintaining poor quality products. Due to this cause families are distrubed. Who will bare this penalty.
Requesting your good office look in the matter and save one family without looking benefit.
Thanking you