Malabar Gold & Diamonds — Charging excess price than what is written

I went to exchange earrings for my mother.

They gave me a price of 18867/-.

The detail of the new product was written as follows
GW: 3.4, NW: 3.4, SW: 0.0, SC: 0.0, VA: 8.7
I understand that NW is net weight, VA is the making charge in %, and VAT is 3%.
So I did my own calculation as per the gold rate (INR 4685 per gram) today (10th July 2022). i.e.

3.4*4685*1.087*1.03 = 17834/-

I realized that their quoted price for the item was around 1500 INR higher than the actual price as per the tag. They did this for all three of my products. I am attaching a photo of their calculation, which later I made them revise.
Thankfully I knew the calculation and therefore saved from being cheated. Imagine thousands of people being cheated by these frauds every day. So I request you to kindly initiate an inquiry and address this issue as early as possible.

Thank you
+1 photos
Was this information helpful?
No (0)
Yes (0)
Malabar Gold & Diamonds customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Malabar Gold & Diamonds
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Malabar Gold & Diamonds Phone
    +91 49 5272 6916
    Malabar Gold & Diamonds Address
    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
    View all Malabar Gold & Diamonds contact information