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Malabar Gold & Diamonds — Charging excess price than what is written

I went to exchange earrings for my mother.

They gave me a price of 18867/-.

The detail of the new product was written as follows
GW: 3.4, NW: 3.4, SW: 0.0, SC: 0.0, VA: 8.7
I understand that NW is net weight, VA is the making charge in %, and VAT is 3%.
So I did my own calculation as per the gold rate (INR 4685 per gram) today (10th July 2022). i.e.

3.4*4685*1.087*1.03 = 17834/-

I realized that their quoted price for the item was around 1500 INR higher than the actual price as per the tag. They did this for all three of my products. I am attaching a photo of their calculation, which later I made them revise.
Thankfully I knew the calculation and therefore saved from being cheated. Imagine thousands of people being cheated by these frauds every day. So I request you to kindly initiate an inquiry and address this issue as early as possible.

Thank you
Eldhose
+1 photos
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