Malabar Gold & Diamonds — Color change in my chain and need complete replacement

Address:

palakkad

I bought more number of chains earrings and other jewelry from malabar gold palakkad branch. Just 5 years before. Now my antique chain lost its color and its very dark around kundan stones, looks like fake jewelry.

I called them over the phone, since its covid and requested for complete replacement of chain . But they said I need to pay making charges to get it exchanged. But I am not ready to pay any making charges. Because its completely a failure in manufacturing or quality check.

Looking forward for your full support.