Malabar Gold & Diamonds — Complain regarding online order[protected]

I have ordered earrings through online malabar gold and diamonds website. They mentioned international shipping will be done in 2 weeks while ordering but after placing order they took one month to deliver and I didn’t receive it yet.
I have sent a message or called to the customer care number they gave but they are not responding to the messages or phone calls.

It is no where matching to item that I ordered and item it was about to deliver.

My request is please cancel my order and refund the amount to my card

Attached the photos while ordering and photos that shared while delivering.