| Address: | B-606, Jal Vayu Towers, New Town, Kolkata |
This is regarding the placing of an order for Heritage Temple design Gold Necklace at the Malabar Kolkata branch.
I would like to report the matter to the authorities at the Head Office of Malabar Gold and Diamonds wherein the staff at the Kolkata branch is found to be extremely laid back and least enthusiastic. I wanted to place the order for the heritage necklace on a made-to-order basis as the design I liked has gone out of stock at the stores of Malabar Gold and Diamonds. I requested the staff (Mr Abdul and store manager) to coordinate with the concerned dept at head office to identify the karigar who had created the original piece or get the product information (with gold weight, gems weight, etc.) as I wanted to place the order. I requested the Kolkata branch to coordinate with the head office of Malabar Gold and Diamonds so that the order can be placed with the same master who initially developed the piece.
It appears that they are only interested in selling readymade pieces, and do not show much interest and are reluctant in having customized orders. I have received a very dissatisfactory response stating that we are not able to trace any information about the product or the karigar from Head Office. In addition, they feel that it is not possible to create the same piece as there will be many variations. Customer satisfaction is the least of their interest.
I have attached the photo of the necklace for reference and would like to get connected with a proactive "product development team" who can have it made by karigar (master) who has experience in making the temple heritage necklace earlier.
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