Malabar Gold & Diamonds — Delivery of defective Gold fancy bangle upon order

Address:

Coimbatore

We had ordered for fancy Gold Bangle of gross weight 12.43gms with Advance Invoice number: CMRGAP0001459 /bill date: 16/11/2021 worth net amount of Rs.57364.45/-

We had already purchased the similar bangle a month ago. We liked the design so we had ordered for its replica. The executive Aravidan M had promised to deliver us a similar bangle upon full payment. We actually sold them another good-looking gold bangle to pay this full amount with Invoice No.7934 Dated 16/11/2021 Time: 20:09:52.

After receiving the order, the delayed the delivery and latter delivered us a defective fancy bangle. Though it looked similar, on wearing the damaged golden bangle will cause scar on the skin and will damage worn fabric also. We refused to receive such damaged item. Realizing their mistake, the manager offered to repair this new bangle and promised to deliver on door. But the next day the delivery person actually came home with similar damaged bangle and tried to convince us to receive it. We strictly refused to receive a damaged item. Now they want us to give refund of our amount paid, honestly think from our perspective. We actually sold a good-looking bangle to pay full amount. The store manager was so stubborn to make us pay full amount of money in advance. No waiting after 3 months they want us just return the money. Kindly do the needful such that we get justice and we will be very happy if we receive the same good looking fancy bangle without any manufacturing defects.

Thanks in advance. Kindly see attachment for more details!!