Malabar Gold & Diamonds — Discrepancy in handling my Gold Exchange & purchase made from Malabar Southex, Delhi on 02nd Oct'22

Would like to highlight the discrepancy & frustration experienced during handling my Gold Exchange & purchase made from Malabar Southex, Delhi on 2nd Oct'22..

This case was being handled by Mr.Naeem Abbas and the person was not competent enough to handle the case transparently and I believe some fraudulent practices are being done by him in Malabar, Southex as no where in the Exchange document it was written that the Gold which was exchanged was of 19 Carat and there was no scientific calculation as per the guidelines of the Company for arriving at the exchange Price of Rs 3927/- whereas in all your Tax Invoice of the new purchase it was written as 22 Carat..

Further even after rationalising the Price of 19 Carat they have deducted 2% extra for which no transparent rationale has been shown by the Team and even after asking for Company guideline documents it was not shown to me which convinced me that Mr.Naeem and Malabar Southex Team is involved in fraudulent activities

I was forced to sign the Customer Feedback Form by Mr.Naeem & a lady which actually should be signed as per the Willingness of the Customer and not by force that's why I have given negative remarks and Poor feedback for the Southex Store & its Staff Mr.Naeem.. All the Customer details are already available in the database but Mr.Naeem refused to get the details from the database and forced me to sign the feedback form..

I also enquired that during my last purchase made for a Gold Chain from Malabar Gurgaon Store they only cleaned by Spraying and dusting why melting is being done here at South Ex Store to which Mr.Naeem didn't give any satisfactory reply and told that it was been done by the Company 5 years before but now they have stopped that practice and only go for melting which is wrong as i have done the purchase in the month of May'22 (03rd May'2022) only.

Everytime a new person walks in and creates confusion during the entire transaction process involving multiple employees from Malabar that reduces the Trust on Brand Malabar and tarnishes the image of the Company. Hence would urge Malabar Management to investigate and take strict action against the persons involved and please revert on the above said concerns raised.