I, Dr Deepthi S working in Delhi, went to malabar gold south ex branch for repairing a gold chain of my husband which was broken last day with regular use (cutting chain which was brought on October 2020) .
While the salesman himself checked he could find 2 or 3 sites of broken points and told needs soldering at multiple points. At that time I asked what kind of quality assurance Malabar gold is giving the manager at South ex told me gold is a metal so it will break with normal use.
If a gold chain which was brought just one year back if it can have so much wear and tear in one year of regular use and your employee himself saying your gold can be easily broken then better you ought to do something about your quality.
Unfortunately I have a gold scheme (2122/000249) at Malabar gold which was opened on July 2021, I want to close the scheme and get the refund as soon as possible before the stipulated period because am not interested in investing where breakable and poor quality items are sold.
Looking for a response at the earliest,
Regards
Dr Deepthi S J
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