| Address: | High Street Phoenix, 462, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013 |
A gold necklace worth Rs 3, 09, 000 was purchased from Malabar Gold and Diamonds, Pheonix Mall, Lower Parel, Mumbai on 09/10/2021 for son's wedding ceremony. One of it's part broke on the 1st day (which was the wedding day) o[censored]se itself, making it useless. Since the item is quite big, we had not considered any other chains/necklaces to be worn. It was a shameful incident for us as the groom's mother was not able to wear ANY neck piece jewellery during the event.
When we contacted the showroom regarding this issue, we were told that it will be repaired. A repair is not acceptable as we're afraid the same incident might repeat.
As a resolution, we need this necklace replaced with another jewwllery item, or a full refund including the making charges.
Email to be contacted: r.[protected]@gmail.com
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