I had been to your shop at Aurangabad branch in Dec 2020 to purchase some ornaments however I couldn’t find any good designs. I finally somehow took one anklet. The sales person also convinced us to take a golden gain plan. I had already informed him that I was a visitor there and it will be difficult for me to purchase from their outlet. He mentioned that we could buy from any outlet in India. Now we are in Kerala and tried to purchase the gold as the plan matured on 03 Dec 21. However the sales guys at Thiruvalla stated that we cannot buy from there. After discussion they agreed you can purchase but gold will be sent to Aurangabad and I will have to collect from there. My money is already available with you and I cannot receive the gold in hand from the shop which I purchased what an irony? Now in this pandemic I have to travel all the way to Aurangabad for this? And also as per the RBI rule my money should be deposited within 10 days back into my account. Still I haven’t received my money back. Please help to get my money back.
Scheme ID : AURGN2021/0000601
Start Date : 28/12/2020
Mature date : 03/12/2021
Last Installment paid : 26/10/2021
Total Amount paid : 110000.00 INR
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