Malabar Gold & Diamonds — I like to complain about the diamond ring purchased from Malabar gold Bahrain Hidd branch

Address:

Hidd

I like to complain about the diamond ring purchased from Malabar gold Bahrain hidd branch.
I have purchased a diamond ring on 12-september 2021, from the above mentioned branch, since i have purchase the ring diamonds are keep falling apart, today third time i have given my purchased product to Malabar gold Bahrain Hidd branch to fix the missing diamond,
At the time of purchase it has been said that i can be used on daily basis, even though the product is used occasionally, the diamonds r keep falling. And as per MGD they have done there best to keep customer service and from next time there will be charges applicable.
I have requested to check.the issue and inform if it is possible to exchange the ring because every time it is given to service it takes 5 to 10 days to fix. The response was the value of the ring will reduce to 98 BHD, which i have paid 160 BHD.
Given reason that i have requested MGD to resize the ring, at the time of purchased it was not mentioned to me that if the ring goes for resize there will be no exchange afterwords. During purchased it has been said that anything happen we are here at your service and all, anything happens we are here, we can change the item for you if you didn't like it, and now within 2 months MGD is reducing appropriate 30% of the ring value.the given commitments and words by MGD has no value of customer and their products?
The sales person said you have to stop knocking the ring around, do MGD things that we have no value of our items which we are knocking the item around to get damage?
I AM MGD customer since 2006, It is the bad ever experience with MGD this time and the team handling is really bad at all. They are trying to say that this is our mistake and i have no value of the product.
One day my wife wear ring and 10 days it stays with MGD, what kind of service we are getting it?
I have a request to MGD, if possible please look in to the matter and try to solve the issue for me. Really tired of product and provided service.