Malabar Gold & Diamonds — Order did not received yet

Address:

Pathanamthitta, Kerala, India

In March 30 - 2022, I went to purchase a bangle from Malabar Gold and Diamonds' Pathanamthitta showroom. (to buy a new bangle given the old gold).At that time I gave an advance of Rs.2000, and said that they(staff) would build the new bangle within a week. (Advance receipt uploaded)

Even after 10 days, when there was no response, I called the branch but did not receive any accurate update. So exactly 20 days later on April 19 - 2022, I went back to the showroom and showed the receipt of the advance purchase. When I asked for the product I was able to find out that no such order had been placed. They said that it was a mistake on the part of the Malabar Gold staff and that they would make the bangle within the next 10 days.When there was a very irresponsible attitude on the part of the staff, I canceled the order and asked for a refund.However, the staff said that the money could not be refunded and would be delivered to the house where the bangle was made within 8 days.Accordingly, they bought 8.370 grams which we had and paid a bill of Rs. 36739.45..(bill copy uploaded)

According to them, when contacted by the branch on[protected], they said that the product would be delivered to the next day.Now, a week later, there has been no response.This is cheating.For my difficulty as a Customer Malabar Gold Pathanamthitta Branch Staff and Management
they are equally guilty.If I had to go to the branch one more time, I would have to drive more than 25 km, It's the maximum of a customer's inconvenience.The approach of sticking to the customer after receiving the money received for the order is totally unacceptable..

I file a complaint against the operation of Malabar Gold and Diamond Pathanamthitta Showroom for adopting such an irresponsible approach.A copy will also be given to the Consumer Court.The audio clip of the conversation with the staff will also be updated on social media to prove their irresponsible attitude.
As a customer, I expect a comforting response from Malabar Gold..

Induja Mohan
ananthusv.[protected]@gmail.com
Ranni .[protected]