| Address: | Phoenix Palladium Mall,Parel,Mumbai |
To whom so ever concerned,
Respected Sir/Madam, I am Dr. Mitchelle A. Engineer, a Breast Cancer Surgeon at Tata Memorial Hospital, Mumbai and I believe in investing in gold.So I preferred to purchase gold coins from Malabar Gold thinking it is a trustworthy and customer friendly brand.Now when I needed some cash for some personal reasons, I sold two 10 gm gold coins back to the same Malabar gold shop at Phoenix Palladium Mall, Parel, Mumbai. When I was purchasing the gold coins, every detail regarding price of 24carat gold coins on that day, % of making charges deduction, deduction of SGST and CGST and then the total final amount to be paid for the same-was all mentioned in the given bill.When I went to sell two gold coins of 24 carat of 10gm each back to the same shop on 13/4/23, the gold price was 61200 on that day for 10gm 24carat gold, deduction was done of 2% and after that the amount was tranferred to my bank account through NEFT.Now the irony is that this time in the given bill, they did not mention the price of 24carat gold of that day and also the percentage of deduction done in detail and the reason for it eg. whether it was for making charges, GST etc. They just deducted the 2% and mentioned in the bill the final amount to be returned to me.No other details mentioned in the bill.On requesting the staff to mention foresaid details in the bill, they said to me that they have told me everything orally, so no need to mention in the bill as it against company's policy.They also told me to go online and read the company's policy. So my simple question is that why don't I have the right to get a bill with every detail mentioned in it this time? I don't mind the company deducting 2% from it as per policy, but on how much amount it is deducted, why it is deducted -all that details has to come in the bill. Anything and everything done with customer's money has to be properly documented.So, I hereby request the company to kindly provide me the bill of 13/4/23 with each and every detail on it. Also kindly educate the staff of the shop with the same and train them to provide a polite and genuine answer to customers which can be swallowed.Hoping for a reply at the earliest.Thank you.
The Invoice no of the bill when I purchased gold on 21/8/2022 and when I sold it on 13/4/2023-is there in the photo.
Regards,
Dr. Mitchelle A. Engineer. Was this information helpful? | 
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