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Malabar Gold & Diamonds — request for the repair to the ornament gone something else

Hi... We baught gold buttalu at chaitanyapuri branch. They gave us the assurance of life time free service. After 6 or 7 months we went for the screw repair for the same ornament. They have given us some due date which is 1 month away. We went after one month they said still they are not ready yet. We called them then they said not ready. So directly we went there and talked with the sales men out there. He gave some reason. So we asked them to call back us when they are ready. They called us 5 days later. We went there. They made us to wait 1hr. We waited and when we saw the product they came up with has no shape. All stones got distrubed and shapeless. We asked them what was that, their response was rediculous. Those are of 77000/-. We are not at all happy with the service. They might have done it in hurry. I want them to replace and give us new one of the same model. Phone no. [protected].
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Complaint comments  2 Comments     Updated: ShareTweet

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Employee id-12872, name- munagasetty pavan kumar. This man works as an sales executive and his behaviour is very bad towards the customers.i had a very bad experience with this particular man.he behaved very rudely and rashly when we asked about the queries regarding the product.i hope the company will take an action against the complaint
Aliyaaw Afra's reply, Feb 10, 2019
I hope the complaint against the sales executive with name munagasetty pavan kumar gets an action
The purity came upto 90.9, which was 22K in the original bill of Malabar.
Due to this I had to face loss of approx. 7000 rupees in exchange.
already sent two mails to care.[protected]@malabargoldanddiamonds.com but there is no revert via email or call.

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    Malabar Gold & Diamonds
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    Malabar Gold & Diamonds Phone
    +91 49 5272 6916
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    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
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