[Resolved]  Malabar Gold & Diamonds — rude and fraud store manager

Address:

4714

My complaint is against the store
Manager “mr. Anil kumar” at rolla sharjah (Old branch). On 31.12.2017, i had purchased a gold chain and pair of earrings from this malabar jewelry under the dsf promotion where the transaction was made for aed 6, 250 and for the same amount an exchange with the used gold jewelry was done.. However, when it came for the dsf vouchers i was informed that i am not entitled for it since it was an exchange.. But in my experience i have always exchanged gold during dsf and i have got the full no. Of vouchers even from the other jewelry stores.. As i had raised my concern at the counter, the manager stepped in who was very rude and did not want to understand the matter.. All he was referring to was it cannot be possible as per the terms and conditions.. He was almost trying to be physical and sounded angry..