| Address: | Chennai, Tamil Nadu |
My father in law purchased gold bangles from Malabar Gold and Diamonds, Saudi Arabia on 30th Nov'13. At the time of purchase, sales man Mr. Thosif told that we can exchange the ornaments at any of their branch in India within 15 days without paying a single rupee for the same weight. So he bought bangles as per his assurance.
But unfortunately those were large for me to wear. For exchanging the bangles we went to Malabar Gold and Diamonds, Chennai branch on 14th Dec'13 (15th day of purchase). The salesman and MD told that we can only purchase new gold(same weight) by paying additinal wastage, currency conversions, new gold rate change. But at the time of purchasing they didn even mention any of these conditions. So we believed them and bought. Now we had to pay 5000rs for new bangles. If the Soudi salesman inform us all those problems at that time, sure i'll not allow my father to buy gold from there.
We never knew that they are such a fraud company. To cover up their mistake they told this was a communication gap of salesman. For their communication gap i paid 5000rs!!! After closing the issue they asking "do you want tea? or water?" Who wants their tea??? They need only customers money. Cheaters & Beggers!!!
They must change their slogan to "Celebrate the worst moments with Malabar Gold and Diamonds". Was this information helpful? | 
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