Manipal Hospital — Consultation with the doctor

Address:

143, 212-2015 KR Puram Hobli, Off Hoodi Village, EPIP, Industrial Area, Whitefield, Bengaluru, Karnataka 560066, India

My mother got operated for hernia two months back at manipal hospital. We followed the rules of covid-19 testing by the hospital and paid rs 6, 600 even though the patient had no history of travelling and her vital conditions were normal. The post operation consultation was after 1 week of operation, i had consulted the doctor and the procedure of removal of stitches was performed.
After a month, she had suffered a back pain so we booked an appointment with the doctor who had operated her for hernia and paid rs 600/- as the doctor consultation fee. When we visited the doctor, he referred to a neurosurgeon specialist at the same hospital and asked us to pay the consultation fee once again. When asked regarding our payment, the replay was there was consultation done, which we didn't receive by the doctor. We felt being cheated by the doctors and came back. Please resolve this issue. I need the consultation with the neurosurgeon or my money should be given back.
Thanks and regards
Akash s.
Senior scientist,
Biopol biosciences.
Contact no - [protected]
Email - akash. [protected]@gmail.com
Date of incident - 25/07/2020