Mankind Pharma — complaint about electronic goods shortage issue

Address:

MANKIND PHARMA LTD, OKHLA INDUSTRIAL ESTATE, PHASE-3 NEW DELHI

Dear sir,
This is to inform you that we are working as a field force in mankind pharma ltd @ branch: chidambaram (Cuddalore). On 14th nov'19 one of my team member mr. M. Suresh had received a carton box of carvaan gift which was mentioned in the despatch list as a quantity of 10 nos., but actually while receiving the consignment there is a shortage of 5 (Five) nos. My field force mr. M. Suresh had opened the consignment in front ur delivery person with video recording and it has been found that 5pieces of carvaan gift was missing. He had noted down the 5pieces of shortage in that gr copy and got signature from ur delivery person named mr. Udhaya kumar, then immediately we informed the shortage issue to our head office located @ new delhi. Further we had sent a intimation mail to our head office about this shortage. Our team co-ordinator replied to us that he was waiting for transporter reply, we also waited for the same. Few months gone and lockdown was implemented in india. Now after lock down once again we sent a mail to our head office about this shortage, we received a reply mail from transporter as mentioned below.

Please find the attached original pods in zip file.
There is no remark on pods
Moreover the pod which was shared by field is forged
Please talk to mr as we cannot accept the debit. This is very unethical.

Sir, the mistake is from the tranporter of cuddalore branch head, he doesnt attach the copy which he received from us about the shortage mentioned in the pod copy. Its truly safe express cuddalore branch head mistake. Even today (12/06/2020) also we met your safe express, cuddalore branch head mr. K. Jeevan mobile no.: [protected] & [protected]. He also accepted the shortage with direct meet conversation and further he tried to hide his mistakes done which he had not attached the shortage mentioned pod copy. He told that he will send the proper acknowledgement copy to transporter head office but till this time we had not received any mail from him.
Sir, we are much unsatisfied with your safe express branch head response in this issue, even though he had proper documents of shortage pod acknowledgement with him, but he didn’t attach and forward that copy to his transporter office, he accepted the shortage of goods, while we met him today but for sending the details to transporter office he is purposefully avoiding us. From this regard my field force mr. M. Suresh got black mark in his career from our head office and kind notice to you sir, henceforth we never like to receive any goods from your safe express cuddalore branch head if the problem was not solved by his end.

Enclosed : shortage documents & video clip : 6 attachments

Regards
C. Maria albert
Sr. Area manager
Mankind pharma ltd
Cuddalore
+91 [protected]